Shipping and Returns
As a loyal artist in the service of love - I will do my very best to create the item that will best convey your emotions to your loved one. If you want to personalize any of the items or create something specifically for you - please contact me and let me know, and I will do my very best to make your wish come true...
All orders are shipped from Israel via registered airmail, within 1-3 days of purchase. Custom orders are processed and shipped within 4 business days. Bulk orders may take longer – process time will be quoted per order.
After shipping, a tracking number will be provided to you, with other relevant information. Please allow 14-21 days for international shipping to arrive. Express shipping is available (3 business days to most locations).
The buyer is responsible for all custom duties and tax fees that may apply in the country of destination.
Orders are shipped to the address as submitted in the your order – please make sure it is accurate and with full zip code.
Each item is wrapped as a gift and is given in padded envelope. If – however – the item has arrived damaged, please contact me and I will replace it for you.
Refunds and Exchanges
All items in Boxox are made with love and utmost attention, and are checked thoroughly before shipment.
However, if, for some reason, you are not happy with your purchase, you may return it within 5 days of receipt of delivery. You can return your item to me, via registered mail only, within that time frame, when item is in its original condition. Exchanges are also acceptable, please contact me beforehand.
Refunds are for the original purchase price, and do not include shipping charges. Buyer must pay return shipping. Items must be returned in the same condition in which they were shipped.
Cancellations are available before shipment only.
Items without insurance are non-refundable due to loss or damage.
Custom made items are non-refundable.
The shade and design of laces may vary – as I use hand dyed old laces and fabrics.